Partners in Care Initiative

Ridge Meadows

Hospital Medicine

Involves GPs, SPs, NPs and home/community partners in developing a collaborative care model for disadvantaged seniors to improve access and awareness of community supports.

Referral Process for Imaging

Participants (family physicians [FPs], specialists, Health Authority, patients and Medical Office Assistants [MOAs]) identified key challenges to address within referrals to radiology including:

  • Congestion within radiology leading to increased wait-times,
  • Urgency inappropriately communicated, i.e., too many “urgent” request from FPs,
  • FPs not understanding best tests to use,
  • Paper system: information technology would help improve referral process, and
  • Lack of communication between MOAs and radiology staff.